FAQ
Welcome to our FAQ page! Here, you'll find answers to some of the most common questions about our jewelry collection, ordering process, shipping, returns, and more. Our goal is to ensure a seamless shopping experience for you, so we've compiled detailed information to help guide your purchases. If you have any other questions that are not covered here, please feel free to reach out to our customer service team. Happy shopping!
What is 925 Sterling Silver?
925 Sterling Silver is an alloy made of 92.5% silver and 7.5% other metals, typically copper. It's known for its durability and lustrous appearance.
Where are your products made?
All our products are crafted with care in Bali, Indonesia, known for its rich tradition of silver craftsmanship.
Is your jewelry nickel-free?
Yes, our jewelry is nickel-free and safe for sensitive skin.
Do you offer gift cards?
Yes, we offer gift certificates that can be purchased on our website. They make a perfect gift for any occasion and allow the recipient to choose their favorite pieces.
Do you have a loyalty program?
At the moment we don’t have a loyalty program, but please sign up for our newsletter to receive updates and (early) acces to discounts or sale on our webshop.
How should I care for my sterling silver jewelry?
To maintain the beauty of your sterling silver jewelry, avoid exposure to harsh chemicals and store it in a cool, dry place when not in use. For detailed care instructions, please refer to our Care page.
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