Dispatch and Confirmation

We strive to dispatch your order promptly, typically within 2 business days. Upon placing an order with Joy Jewellery Bali, you will receive an email confirmation. Once your package is shipped, you will receive a tracking number via email from our business partner, MyParcel.

Responsibility

Up to and including the delivery, Joy Jewellery Bali is responsible for the order. After delivery, the responsibility is transferred to the customer.

International Shipments

Please note that shipments outside the European Union (EU) may be subject to import duties and taxes, which are the responsibility of the purchaser. Kindly check your national customs website to anticipate any additional costs beyond the order price.

Shipping Rates

• The Netherlands:
  Standard Delivery 1-3 working days - €5,-
  Free Shipping on orders over €100
  
• Belgium & Germany:
  Standard Delivery 2-5 working days - €9.50
  Free Shipping on orders over €150
  
• United Kingdom:
  Standard Delivery 3-8 working days - €17.50
  Free Shipping on orders over €100
  
• Rest of Europe:
  Standard Delivery 3-8 working days - €17.50
  Free Shipping on orders over €150
  
• Australia:
  Standard Delivery 5-10 working days - €35.00
  Free Shipping on orders over €200
  
• ASEAN:
  Standard Delivery 3-10 working days - €30.00
  Free Shipping on orders over €200
  
• Rest of the World:
  • Standard Delivery 5-10 working days - €30.00
  • Free Shipping on orders over €200
    

Shipping Partners

All orders are processed by Post NL, the Dutch postal services. For international orders, Post NL will transfer the parcel to the official postal service of the destination country.

Import Duties for International Shipping

For shipments outside the EU, import duties and taxes may apply and are the responsibility of the purchaser. Please refer to your national customs website to be aware of any additional costs.

Force MajeureJoy

Jewellery Bali is not to be liable for any failure to perform its obligations due to unforeseen circumstances or events beyond its reasonable control, including but not limited to natural disasters, wars, strikes, and governmental action

Right of Cancellation

If you've placed an order but wish to cancel it, please notify us as soon as possible. We'll cancel your order immediately and refund the purchase amount, including shipping costs.

Right of Withdrawal

We aim for your complete satisfaction with your purchase from Joy Jewellery Bali. If you're not satisfied for any reason:

• Returns are accepted within two weeks (14 days) from the date of purchase for a full refund.
  
• After 14 days, you can exchange the item or receive a gift card for the product amount, excluding shipping costs.
  
• Returns are not accepted after 30 days from the order date.

Return and Exchange Conditions

Joy Jewellery Bali accepts returns and exchanges for items that:

• Were purchased from our website www.joyjewellerybali.com.
• Have not been worn.
• Are in their original packaging.

If returned items do not meet these conditions, Joy Jewellery Bali may:

• Return the product to the customer.
• Offer a partial refund.
• Exchange it for a different product.
• Provide a gift card for the exact purchase amount, excluding shipping costs.

How to Return an Order

Unsatisfied with your purchase? To initiate a return:

• Email customerservice@joyjewellerybali.com or fill out our contact form to receive a return form and return label.
• Include the order number in the email subject line (starting with a #). If you don't have the order number, please provide the email address used for the order.

Note: Return shipping costs are the customer's responsibility unless we made an error with your order.

Processing Time

• Returns are processed within one week, and replacements are sent as soon as they're available.
• Refunds are typically processed within 3 working days.
• Returns are typically processed within 5-10 working days

Joy Jewellery Bali Repair Service Policy

In the unfortunate event that one of our products breaks, Joy Jewellery Bali offers a repair service for a significant portion of our collection. If a product is no longer covered under warranty, repair costs will apply to the customer.

How to Request a Repair

• Send an email to customerservice@joyjewellerybali.com.
• Attach a photo of the broken product.
• For website orders, include the order number in your message.

Our team will assess the product's condition and determine a repair price based on factors such as its current state and any missing components.

Repair Pricing Overview

• Bracelets: Starting from €10, excluding shipping.
• Necklaces: Starting from €15, excluding shipping.
• Rings: Starting from €10, including shipping.
• Anklets: Starting from €10, excluding shipping.

Note: Earrings are not eligible for repair.

Last updated 9th of September 2024

Introduction

Welcome to Joy Jewellery Bali. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to safeguard it.

Information We Collect

We may collect the following types of personal information when you visit our website or make a purchase:

• Personal Identification Information: Name, email address, mailing address, phone number.
• Transaction Information: Details about your purchases, including payment information.
• Technical Information: IP address, browser type, and other technical data collected automatically when you visit our website.

How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and fulfill your orders.
• Customer Service: To respond to your inquiries, requests, and comments.
• Marketing: To send you promotional materials and offers, only with your consent.
• Improving Our Services: To analyze website usage and improve our products and services.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website or conducting our business.
• Legal Obligations: When required by law or in response to legal processes.

Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet is 100% secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: customerservice@joyjewellerybali.com

Cookies

We use cookies to enhance your browsing experience, analyze website usage, and personalize content. You can manage cookies through your browser settings, but disabling cookies may affect your user experience.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files saved on your computer, to help the website analyze how you use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. If this website anonymizes IP addresses, your IP address will be truncated by Google within a EU member state or other EEA state before being transmitted to the US. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not beable to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it: http://tools.google.com/dlpage/gaoptout.

Further information concerning the terms and conditions of use and data privacy can be found at the Google Analytics Terms of Serviceor at the Google Analytics Privacy Overview. Please note that on this website, Google Analytics is supplemented by "gat._anonymizeIp();" to ensure anonymized collection of IP addresses (IP masking).

Cookies used:

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Cookies used by Shopify:

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Last updated 9th of September 2024