Returns & Repairs
Welcome to our Return & Repair page! We understand that sometimes things don’t go as planned, and we're here to help. Whether you need to return an item or request a repair, we've made the process as simple and hassle-free as possible. Here, you’ll find all the information you need about our return policy, repair services, and how to get in touch with our customer service team. Your satisfaction is our priority, and we’re committed to ensuring that you love every piece of Joy Jewellery Bali. If you have any questions, don’t hesitate to reach out—we’re here to assist you!
What is your return policy?
We accept returns within 14 days of purchase for a full refund. Please refer to our Return Policy for detailed instructions.
How do I return an item?
To return an item, please contact our customer service team to initiate the process. Follow the instructions in our Return Policy to ensure a smooth return and refund.
What if the item I received is incorrect or defective?
If you receive an incorrect or defective item, please contact us immediately. We will arrange for a replacement or a refund as quickly as possible.
Can I repair a broken item?
Yes, we offer a repair service for many of our products. Please contact our customer service for more information and pricing. Please provide your order number and/or a photo of the product in the message.
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